855-635-6635
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"The Alley in the Valley"
6000 Reseda Blvd. Tarzana, CA 91356
info@ShopMyFairLady.com


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ShopMyFairLady.com - On-Line Store Policy & Shipping Rates

Policy | Shipping | Privacy

International Returns & Exchanges
Regrettably, we are unable to accept returns on International Purchases, but we will EXCHANGE your International item for store credit, as we want you to find the perfect fit.

Continental US Returns
1. Feel free to return the item if it is not right for you.
2. Email us at: Returns@ShopMyFairLady.com to submit your return request. Please be sure to include:
- Your Name
- Date of Purchase
- Email and Phone
- the style number of the item
- Reason for return request
We will reply to your request within 48 hours of receipt with your instructions.
3. All returns must be received within 21 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for credit.
5. Postage to re-ship items are paid by customer.
6. Keep your shipping receipt and tracking number. We cannot refund or exchange an item that has been lost in transit.
7. We do not refund shipping fees. Please note if you return an item that has qualified for free shipping, the original outbound shipping costs will be deducted from your refund.

Continental US Exchanges
1. We will gladly exchange the size or style of your item for you providing it is in stock at the time of request, or can be ordered for you by request, even if your order is International. Otherwise, store credit will be issued.
2. Exchanges must be of equal value, or customer will be charged for balance due.
3. All exchanges must be received within 21 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for exchange.
5. Sorry, no exchanges for Clearance/Half Price items or Special Orders. No exceptions, please.
6. Postage to re-ship items are paid by customer. No additional handling fees will be charged.
7. Drop us an email so we can check inventory and put your items aside.
8. Keep your shipping receipt and tracking number. We cannot exchange items that have been lost in transit.

Non-Refundable Items
1. Sale or Clearance items.
2. International Purchases.
3. Jess and Jane Special Order Short Sleeve Tees are not refundable or exchangeable.
4. Merchandise that has been worn, used, damaged, or has had the price tag removed.

Product Photos & Descriptions
1. We do our best to describe and photograph as accurately as possible. Nuances of color and texture may occur. If you are unhappy with your purchase, we will be happy to provide a refund as outlined in our Return Policy & Procedure.

Shipping
1. We always US ship Priority Mail; International, First Class.

    Our US rates are based on your total purchase amount:
          US: $0-99 = 6.75
                 $100-149 = 7.75
                 $150 and up = FREE

    Our International rates are:
          International: $18 shipping, $3 handling per item


2. You will be notified when your item has shipped and a tracking number will be provided.

3. If you need an item quick, please give us a call or email and we will quote you options and pricing.
4. Once the package is in the hands of the Post Office, we are not responsible for lost, damaged, or delayed shipments. Claims can be made via the U.S. Post Office however call us first. Sometimes we can help resolve problems

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Privacy Policy

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our
websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

My Fair Lady
6000 Reseda Blvd. #O
Tarzana, CA 91356  855-635-6635

info@shopmyfairlady.com

Click Here to Inquire About International Shipping




This policy is powered by Free Privacy Policy and Rhino Support web-based support software.

 

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MY FAIR LADY is located in "The Alley in the Valley":
6000 Reseda Blvd. Tarzana, CA 91356
  818.406.4748 info@ShopMyFairLady.com

OPEN 7 MON-SAT 10-5:30

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