Continental US Returns
1. Feel free to return the item if it is not right for you.
2. Email us at: Returns@ShopMyFairLady.com to submit your return request. Please be sure to include:
- Your Name
- Date of Purchase
- Email and Phone
- the style number of the item
- Reason for return request
We will reply to your request within 48 hours of receipt with your instructions.
3. All returns must be received within 21 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for credit.
5. Postage to re-ship items are paid by customer.
6. Keep your shipping receipt and tracking number. We cannot refund or exchange an item that has been lost in transit.
7. We do not refund shipping fees. Please note if you return an item that has qualified for free shipping, the original outbound shipping costs will be deducted from your refund.

Continental US Exchanges
1. We will gladly exchange the size or style of your item for you providing it is in stock at the time of request, or can be ordered for you by request, even if your order is International. Otherwise, store credit will be issued.
2. Exchanges must be of equal value, or customer will be charged for balance due.
3. All exchanges must be received within 21 days of the original invoice date.
4. Tags must be attached and items must be in new condition to be eligible for exchange.
5. Sorry, no exchanges for Clearance/Half Price items or Special Orders. No exceptions, please.
6. Postage to re-ship items are paid by customer. No additional handling fees will be charged.
7. Drop us an email so we can check inventory and put your items aside.
8. Keep your shipping receipt and tracking number. We cannot exchange items that have been lost in transit.

Non-Refundable Items
1. Sale or Clearance items.
2. International Purchases.
3. Jess and Jane Special Order Short Sleeve Tees are not refundable or exchangeable.
4. Merchandise that has been worn, used, damaged, or has had the price tag removed.

Product Photos & Descriptions
1. We do our best to describe and photograph as accurately as possible. Nuances of color and texture may occur. If you are unhappy with your purchase, we will be happy to provide a refund as outlined in our Return Policy & Procedure.

Shipping
1. We always US ship Priority Mail; International, First Class.

    Our US rates are based on your total purchase amount:
          US: $0-99 = 6.75
                 $100-149 = 7.75
                 $150 and up = FREE

    Our International rates are:
          International: $18 shipping, $3 handling per item

2. You will be notified when your item has shipped and a tracking number will be provided.

3. If you need an item quick, please give us a call or email and we will quote you options and pricing.
4. Once the package is in the hands of the Post Office, we are not responsible for lost, damaged, or delayed shipments. Claims can be made via the U.S. Post Office however call us first. Sometimes we can help resolve problems